RPC UK Limited is a leading UK Oracle partner offering a broad range of project management and planning software, services and solutions to national and international organisations and institutions, small and medium-sized businesses and private individuals.
As an essential part of our business, we collect and manage client and non-client data. In doing so, we observe prevailing UK data protection legislation, and are committed to protecting and respecting the privacy and rights of both clients and non-clients.
In order that you are reliably informed about how we operate, we have developed this privacy notice (also known as a Fair Processing Notice or FPN), which describes the ways in which we collect, manage, process, store and share information about you as a result of you visiting this site. The privacy notice also provides you with information about how you can have control over the use of your data.
If you have any comments or queries regarding our use of your data, please contact our Data Protection Officer at enquiries@rpc.uk.com. Alternatively, you can write to our Data Protection Officer at RPC UK Limited, 1 The Courtyard, Hawksworth Estate, Thorpe Lane, Guiseley, Leeds, West Yorkshire, LS20 8LG.
In general terms, we seek to collect information about you so that we can…
The information that we need for these purposes is known as your “personal data”. This includes your name, business postal address (for individuals, this may be your home address), email address, telephone and other contact numbers and, for people and organisations with whom we trade, financial information.
We collect this in a number of different ways. For example, you may provide this data to us directly online or over the telephone or when corresponding with us by letter or email.
We will seek your permission if we need to record any of your sensitive personal data on our systems.
Please also be advised that when you visit this website, cookies will be used to collect information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the Internet and information about your visit such as the pages you viewed or searched for, page response times, download errors, etc..
We do this so that we can measure our website’s performance and make improvements in the future.
Cookies are also used to enhance this website’s functionality and personalisation. You can control this by adjusting your cookies settings as described in our Cookie Policy.
We use the data collected from you for the specific purposes listed in the table below. Please note that this table also explains…
|
Purpose for processing data |
Legal basis for processing data |
Third party organisations with whom data is shared |
|---|---|---|
|
To administer our relationship with you, provide services and respond to enquiries. |
To fulfil the requirements of a contract. |
Software licence and services owners and distributors. |
|
To ensure the billing of any procured services by you and obtain payment. |
To fulfil the requirements of a contract. |
HMRC and our bankers. |
|
To communicate with you about updates, newsletters and event invitations which are relevant to your interests and in line with your preferences. |
To seek explicit consent prior to sending individuals the information and in line with preferences. |
None. |
|
To provide service support by telephone. |
To fulfil contractual obligations. |
None. |
|
To process and respond to complaints. |
To fulfil a legal obligation. |
None. |
|
To monitor and record information relating to the use of our services, including our website. |
To meet a legitimate interest in order to improve our services and the website experience for visitors. |
Web services and cookie providers. |
|
To capture photographs and videos to be used for marketing and promotional material for the firm, including our website, brochures, bids and tenders. |
To seek explicit consent prior to collecting and using this information. |
None. |
|
To conduct human resource administration, including assessing suitability, eligibility and/or fitness to work. |
To fulfil contractual and regulatory obligations. This includes taking action before entering into a contract. |
Our HR services and workplace pensions providers. |
Under the terms of data protection legislation, you have the following rights as a result of using our website…
RIGHT TO BE INFORMED
This privacy notice, together with our Cookies Policy, fulfils our obligation to tell you about the ways in which we use your information as a result of you using our website.
RIGHT TO ACCESS
You have the right to ask us for a copy of any personal data that we hold about you. This is known as a “Subject Access Request”.
Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.
We will send you a copy of the information within 30 days of your request.
To make a Subject Access Request, please write to our Data Protection Officer at RPC UK Limited, 1 The Courtyard, Hawksworth Estate, Thorpe Lane, Guiseley, Leeds, West Yorkshire, LS20 8LG.
RIGHT TO RECTIFICATION
If any of the information that we hold about you is inaccurate, you can either:
RIGHT TO BE FORGOTTEN
From 25 May 2018, you can ask that we erase all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days.
For further information, please contact our Data Protection Officer on 01943 222 001 or at RPC UK Limited, 1 The Courtyard, Hawksworth Estate, Thorpe Lane, Guiseley, Leeds, West Yorkshire, LS20 8LG or via email at enquiries@rpc.uk.com.
You have the right to object to…
If you wish us to restrict the use of your data because…
…please contact our Data Protection Officer at RPC UK Limited, 1 The Courtyard, Hawksworth Estate, Thorpe Lane, Guiseley, Leeds, West Yorkshire, LS20 8LG.or via email at enquiries@rpc.uk.com.
If you would like to move, copy or transfer the electronic personal data that we hold about you to another organisation, please contact our Data Protection Officer at RPC UK Limited, 1 The Courtyard, Hawksworth Estate, Thorpe Lane, Guiseley, Leeds, West Yorkshire, LS20 8LG.or via email at enquiries@rpc.uk.com.
RPC UK Limited is not aware of any justifiable reasons that would constitute a legitimate reason for objecting or complaining about the way we process or control information.
RPC UK Limited will typically retain information for a maximum period of seven years. Typically, this is for regulatory reasons and to ensure our business records are adequate to maintain the requisite levels of insurance to protect our clients and non-clients.
None of the information that we collect process or store as a result of this website is transferred outside of the European Economic Area (EEA).
At RPC UK Limited, we maintain a comprehensive data management work programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold personal data.
We never retain details of credit cards used to pay for our services and solutions and we never sell information to third parties. Similarly, we only share information, as identified above, in order process business transactions or comply with legislative requirements.
All information that we store, including emails, is secured using the latest encryption technology and access is strictly constrained based upon functional need.
Where any concerns, risks or issues are identified, we conduct relevant impact assessments in order to determine any actions that are necessary to ensure optimum privacy and compliance with prevailing data protection regulations.
We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets.
Specifically, this helps us to…
Questions and comments regarding this Privacy and Security Notice are welcome and should be sent to our Data Protection Officer by email to enquiries@rpc.uk.com or by writing to Data Protection Officer at RPC UK Limited, 1 The Courtyard, Hawksworth Estate, Thorpe Lane, Guiseley, Leeds, West Yorkshire, LS20 8LG.
You can also contact our Data Protection Officer if you have any concerns or complaints about the ways in which your personal data has been handled as a result of you using this website. Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office who may be contacted at Wycliffe House, Water Lane, Wilmslow SK9 5AF or https://ico.org.uk.
COOKIES NOTICE
Like many other websites, our website uses cookies. One of the reasons we use cookies is to help us analyse how customers use our site and the success of our marketing campaigns.
This means we can make informed decisions about improvements to the site and get a good understanding of the kind of content our customers like to read.
Cookies are small text files places on your computer when you visit our site. Please note that, while they allow us to see patterns in customer behaviour, they do not allow us to identify you specifically and no personal data is gathered about you.
If you choose to disable the cookies, the majority of the site will work as normal. However, some features may become disabled and, without information on how people use our site, it is harder for us to make improvements and tailor our service to your needs.
These cookies are essential for the website to function and will be set regardless of whether you allow other cookies. These cookies are not stored on your computer and will be deleted when you close your web browser.
The functionality cookies that we use allow us to monitor patterns of traffic on our website, accurately measure the success of our marketing campaigns and allow you to interact with social media while on our site.
To learn more about cookies, including how to manage them and how they affect your Online activities, please visit www.aboutcookies.org or www.allaboutcookies.org.
You can also learn how to control cookies on different browsers at www.aboutcookies.org/how-tocontrol-cookies/ or if you want to know how to delete cookies, visit www.aboutcookies.org/how-to-delete-cookies/.
To opt out of being tracked by Google Analytics across all websites, you can visit http://tools.google.com/dlpage/gaoptout.
The Internet Advertising Bureau website (Your Online Choices) which you can visit at www.youronlinechoices.com/uk/ allows you to install opt-out cookies across different advertising networks.
New technologies such as Mozilla's Do Not Track (www.mozilla.org/en-GB/firefox/dnt/) allow you to tell websites not to track you.
It should be noted, however. that blocking cookies may, on occasion, reduce the functionality of a website or prevent access, depending on the browser options which are selected.