RPC Support: Expert Oracle Primavera Support, When You Need It Most

When your project controls environment depends on Oracle Primavera, having the right support partner makes all the difference. RPC Support is a dedicated, subscription-based application support service designed to help Primavera users get their systems performing exactly as they need - efficiently, confidently, and without disruption. 

Developed to complement Oracle’s standard technical support, RPC Support focuses on real-world application use. It bridges the gap between software capability and practical delivery, giving your teams direct access to certified specialists who understand not just the tools, but how they are used across live projects and complex programmes. 

A Complete, Flexible Support Service 

RPC Support is available as a standalone service or as a powerful addition to RPC’s wider Oracle Primavera offering, including implementation, integration, migration, hosting, and training services. With a 12-month access term, clients can draw upon support hours as and when required, ensuring flexibility and cost control. 

The service is ticket-based and delivered remotely during UK business hours, with designated client personnel able to raise Support Requests directly with the RPC Service Desk by email. From first diagnosis to resolution or mitigation, RPC works in partnership with your team to keep things moving. 

What Can RPC Support Help With? 

RPC Support covers the full spectrum of Oracle Primavera application support, viewed from the user’s perspective. This includes: 

• Functionality queries and day-to-day user support 

• Configuration and customisation guidance 

• Designated Primavera administration activities 

• Assistance with custom performance reporting 

• Upgrade advice and version optimisation 

• Advice on data migrations and system integrations 

Support can be delivered via phone, email, or conference call, with client-specific support sessions available to extend reach and flexibility even further.  

Importantly, RPC Support is designed to augment - not replace - the Oracle Primavera Helpdesk, ensuring you benefit from both Oracle’s technical backing and RPC’s application-level expertise. 

Clear Scope, Transparent Value 

RPC Support is offered in clearly defined packages, with options providing either 8 hours (Premium) or 4 hours (Support Light) of support to be used over a rolling 12-month period. Many Support Requests are resolved within an hour, delivering excellent value when compared to standard consultancy rates. 

Once support hours are fully utilised, additional packages can be purchased seamlessly - with the option to buy multiple lots to protect against future price increases. Discounts may also be available when combining RPC Support with onsite training or consultancy services 

Meet the RPC Support Team 

Behind every Support Request at RPC is a knowledgeable, approachable team who genuinely care about client success. 

Chris Callaghan 
With 11 years at RPC, Chris is the driving force behind the support desk. As a Technical Consultant and widely regarded support supremo, Chris brings deep Oracle Primavera expertise, a calm problem-solving approach, and a strong focus on practical outcomes. He’s often the voice clients rely on when challenges are complex and time-critical. 

Steven Rushworth 
Steven joined RPC in 2021 through an apprenticeship opportunity with Shipley College and has grown into a dependable and skilled Support Technician. His hands-on approach and growing depth of Primavera knowledge make him a trusted point of contact for many clients. 

Sam Brown 
The newest member of the support team, Sam brings fresh energy and perspective. With a strong technical mindset and a commitment to excellent service, Sam helps ensure RPC Support continues to evolve alongside client needs. 

Support You Can Rely On 

RPC Support is more than just issue resolution - it’s about empowering users, protecting project delivery, and maximising the value of your Oracle Primavera investment. With certified specialists, transparent service boundaries, and a genuinely client-focused team, RPC Support delivers reassurance, expertise, and results. 

If you’re looking for a support partner who understands Oracle Primavera and how you use it, RPC Support is ready to help.